iris-ferret
12 Primrose Lane
Bath BA1 5NZ
United Kingdom
For inquiries about experiences, bookings, or general questions:
We respond to all inquiries within two business days.
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Please note that during UK bank holidays, our response time may be extended.
When you contact us, we'll ask about your travel interests, available dates, mobility considerations, and what you hope to gain from the experience. This helps us match you with the right journey or suggest alternatives if your initial choice doesn't align with your goals.
We don't use automated responses. A real person reads every inquiry and provides personalized recommendations. If we don't currently offer what you're looking for, we'll tell you that directly rather than shoehorning you into an unsuitable package.
Our Bath location serves as an administrative base rather than a walk-in storefront. If you'd like to meet in person to discuss travel plans, we're happy to arrange that—just email us at least three days in advance to schedule a time.
Bath itself makes a good starting point for several of our experiences, so visiting our office can coincide with exploring the area.
Yes. Our listed services provide frameworks, but we adjust routes, accommodation, and activities based on your interests and constraints. Customization doesn't cost extra unless it requires specialized guides or access we don't normally arrange.
Cancellations made more than 14 days before the scheduled date receive full refunds. Within 14 days, we refund 50 percent. Within 72 hours, no refund, though we can reschedule if availability permits.
We work with dietary needs—vegan, gluten-free, allergies, religious restrictions—as long as you inform us at booking. Rural locations have fewer options, so advance notice matters.
It depends on the experience. Walking tours assume you can manage four to six hours on uneven terrain with breaks. City breaks involve standing and walking but nothing strenuous. Wildlife safaris require patience more than fitness. We'll discuss this when you book.