Privacy Policy
Last updated: July 2026
Introduction
iris-ferret respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you interact with our website or services.
Information We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, and any other details you provide when submitting inquiries or booking experiences
- Booking Information: Service preferences, travel dates, dietary requirements, and accessibility needs
- Technical Data: IP address, browser type, device information, and browsing behavior on our website
- Cookie Data: Information collected through cookies and similar technologies (see our Cookies Policy for details)
How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill booking requests
- To communicate with you about inquiries, bookings, and customer service matters
- To improve our website functionality and user experience
- To send promotional communications (only with your consent)
- To comply with legal obligations and protect our legal rights
Legal Basis for Processing
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill booking agreements
- Legitimate Interests: Improving services, preventing fraud, and maintaining security
- Legal Obligation: Compliance with applicable laws and regulations
- Consent: For marketing communications and non-essential cookies
Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service Providers: Third-party partners who assist with tour operations, accommodation, and logistics
- Payment Processors: Secure payment systems to process transactions
- Legal Authorities: When required by law or to protect our rights
All third parties are required to maintain appropriate security measures and use your data only for specified purposes.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
- Booking and customer data: Retained for seven years for accounting and legal purposes
- Marketing data: Retained until you withdraw consent
- Technical data: Typically retained for two years unless longer retention is required
Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your data is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Information
For questions or concerns about this privacy policy or our data practices, contact us at:
iris-ferret
12 Primrose Lane
Bath BA1 5NZ
United Kingdom
Email: [email protected]